Return Policy

You have just received your expected new Kasmir Home products. You find, however, that it is not what you have chosen or you notice that there is minor damage. What conditions must be met and what exactly is the return process?

Conditions for returning products
  • Any product can be returned within 15 days from the time you received it. With the expiration of this period, the possibility of its return ceases to be valid.
  • The physical condition of the product you wish to return must not be altered during your trial use. The product must have all its tabs, its packaging must not have been damaged, it must not have been washed and used by you.
  • In our effort to protect the health of the consumer public, returns on products such as sleeping pillows, bathrobes, towels and bath mats are not accepted.
  • Returns on products made especially for you are also not accepted (an example is the desired carpet aisle).
  • In case of receipt of defective products, in order to provide you with the best service, we will make every effort to replace it, with only one product.
  • When returning the product, you must include the legal document (receipt or invoice) that accompanied your order when sending and receiving it by you.
Product return process

In case your order includes a defective product or a product that you have not selected and do not wish to keep, with zero shipping costs you can return it to us easily and quickly by following the simple steps below:

  1. Contact Kasmir Home by calling 2394026150 or sending an E-mail to info@kasmirhome.gr . Make a brief description of the situation you are facing by letting us know if it is a defective product or an error in our shipping and if you would like a refund, item replacement or credit to your account. In case you want a refund, please indicate the bank numbers where the corresponding amount will be deposited a few days after receiving the refund.
  2. Whether it is an error of our shipment or a defective product, please send us photos of it, to better understand the situation.
  3. Carefully pack the product and include all the documents that accompanied it when you sent and received it.
  4. Take it to the nearest Courier Center station (if there is no specific one in your area we will suggest you one of the partners with the specific company that will be in your area) and request a shipment to Kasmir Home at the recipient’s expense in (8 Kallipoleos with Pantiri corner, Lagadas – PC 57200). You will not be charged any further shipping costs.

If you wish to return any product as you changed your mind or it is not as you expected, without necessarily showing minor damage, the steps you need to follow remain the same for the most part. Specifically:

  1. Contact Kasmir Home by calling 2394026150, sending E-mail to info@kasmirhome.gr. Make a brief description of the situation you are in and indicate if you would like a refund, item replacement or credit balance to your account. In case you want a refund, please indicate the bank numbers where the corresponding amount of money will be deposited (of the net value of the product, without shipping costs) a few days after receiving the refund.
  2. Carefully pack the product and include all the documents that accompanied it when you sent and received it.
  3. Transfer it to any courier company or not, you wish. Ask for a shipment to be made at the headquarters of Kasmir Home (8 Kallipoleos with Pantiri corner – Lagadas, Thessaloniki) with the shipping costs being borne by the sender. In this case, you undertake the shipping costs according to the current price list of each transport company.

Ways to Cancel a Pending Order

If you placed an order without receiving it and even changed your mind, using one of the following ways you can cancel it.

  • Cancel your order via email.
    You can cancel the order you placed in kasmir Home by sending an email to Info@kasmirhome.gr. The email must contain the order code and the name you stated on it. Otherwise, we will not be able to know which order you are referring to. It is reminded that the order code is written in the registration confirmation email you received. In the subject line of the email, write: “Order cancellation” to speed up the process.
  • Cancel your order by calling us.
    If you wish to cancel your order, you can call Monday-Wednesday-Saturday (09: 30-13: 30) and Tuesday-Thursday-Friday (09: 30-13: 30 and 17: 30-20: 30) by phone 2394026150 and request the cancellation of your order. You will most likely be asked for your order code and the name you stated on it. It is reminded that the order code is written in the registration confirmation email you received.

It is worth noting that the above available methods only apply to orders you did not receive. In case you have received your order, but you changed your mind, refer to the “Return Policy”.